①
Situation audit
Review of correspondence, screenshots and on-chain history of the disputed transaction. We identify exactly what the exchange is concerned about.
Diagnostic from $300
Exchange AML/KYC unfreeze
Lifting withdrawal limits and pending holds triggered by automatic AML flags. We prepare Source-of-Funds packs, run compliance correspondence and take the account back to full functionality — without legal risk to the client.
What's included
The engagement consists of four blocks. They can be ordered separately or as a package — we recommend a sequence based on the stage of the lock.
②
Source of Funds
SoF/SoW narrative and supporting documents prepared for the specific exchange's compliance and the client's jurisdiction.
Included in retainer
③
Compliance dialogue
We run the conversation with support and compliance, escalate dead-end responses and pass repeated KYC reviews.
10–30 days
④
Function restoration
Limits lifted, withdrawals unfrozen, case documentation handed over so the account can be safely reused.
Final report
When we step in
Typical lock scenarios
- "Suspicious activity" after a P2P trade with a buyer whose USDT is flagged as mixer-output
- Re-KYC after a large deposit from a third-party wallet
- Pending withdrawal hold after an IP, device or 2FA change
- Corporate account freeze after beneficial-owner change or KYB review
- Functionality restoration after a false-positive on a chain-analysis filter
- Restrictions after a disputed deposit from a counterparty with a sanctioned trace
Pricing
Transparent fee model
The base retainer is locked into the contract. The success fee is paid only after the lock is actually lifted and funds are withdrawn.
Retainer
$400 – $1,200
Depends on lock stage, exchange and complexity of the SoF documentation.
Success fee
10 – 15%
Of the amount withdrawn after unfreeze. Only on actual results.
Describe your case
Free 30-minute diagnostic. We discuss the odds and the price before signing anything.
Submit a case